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GlobalEnglish
2021.12.03

GeeGee CBT Operational Policy

1. Basic Operational Policy

2. Use of the Service

3. Game Master Roles and Activities

4. Tester Rights and Responsibilities

5. Reporting/Sanctions

6. Name Policy

7. Restoration

8. Website (Postings) Operational Policy

9. Human Rights Protection Policy for Customer Service Representatives

1. Basic Operational Policy

1.1 “GeeGee” (hereinafter “GG”) is a service developed and serviced by Wonder People Co., Ltd. (hereinafter “the Company”). Users may participate in tests serviced by GG through Steam, and tests are operated in accordance with the following service policy. The Company shall make its best effort to provide smooth services in accordance with the service policy, and to promptly and consistently resolve issues that arise in the game. 1.2 The Company may revise the service policy to minimize inconvenience of customers participating in the test, and to provide a more stable service. If the service policy is revised, then users will be notified through in-game notices or notices on the website. 1.3 Matters not mentioned in this Operational Policy are governed by the “GG Terms of Service,” “GG Personal Information Handling Policy,” “GG Youth Protection Policy,” and other related laws and statutes. 1.4 “Tester disqualification and service usage restriction” as mentioned in the present Operational Policy refers to restrictions on use of a user’s GG ID (existing mobile phone number or e-mail ID, or GG ID registered or logged in through a Steam account), and any GG-linked GG IDs or game characters. 1.5 For serious violations of the Operational Policy, such as production and distribution of illegal programs of server hacking, users may be barred from use of GG services indefinitely. If a user is restricted from usage of GG services, then individual restrictions will be applied to the user’s GG ID (existing mobile phone number or e-mail ID, or GG ID registered or logged in through a Steam account), hardware, and graphics cards. Restricted IDs, hardware, and graphics cards may not be used for any GG services or GG-provided games in the future.

2. Use of the Service

2.1 The purpose of the test is to test the overall game, such as its content, system, balance, etc. prior to the official opening of the game service. The test will be carried out by a small group of testers selected to participate during a tester recruitment period. 2.2 Given that the service is in the test stage, issues may arise during use of the service. The Company may carry out emergency system inspections in cases of inability to provide smooth services or to replace systems. Depending on the severity of an issue, the test may be temporarily suspended. These emergency service interruptions may take place without prior notice, in which case notice will be provided after the fact. 2.3 Although these measures are not planned, in cases where issues occur or in cases where the test environment needs to be modified to obtain more meaningful results, the number of users, hours of access, and content may be restricted. Game data may also be reset or modified as needed. In such cases, notice will be provided prior to such measures or after the fact. Prior notice of details and dates for modifications to the service will be provided by posting on the website operated by the Company. 2.4 To obtain more valuable test results, or to provide a more enjoyable test experience to testers, the service may be modified in order to add new game content, patch various bugs, and to address various operational or technical needs. 2.5 In the following cases, the Company may restrict or suspend the service in part or in its entirety: - War, serious events, natural disasters or other types of force majeure - Blackouts, equipment failures or excessively high traffic that hinder normal testing or use of the service - Cases where interruption is inevitable due to operations such as equipment repairs for the service - Cases where the service cannot be provided due to circumstances of the Company

3. Game Master Roles and Activities

3.1 The Game Master shall maintain compliance with GG’s personal information handling policy and related laws and statutes, and shall not ask game testers for their personal information (Steam and GG ID, password, etc.). 3.2 The Game Master shall promptly respond to errors and interruptions, etc. that may occur throughout the duration of the test. 3.3 The Game Master shall carry out activities on the website and in the game using methods (message board icon, GM title) clearly indicating they are the Game Master (GM).

4. Tester Rights and Responsibilities

4.1 The tester may not, throughout the duration of the test, engage in acts that violate the Company’s terms of service or policies, or violate general social conventions. Testers shall be liable for any outcomes of or damages incurred as a result of such violations. 4.2 When registering for the test, testers must enter accurate information. Testers who illegally use another person’s identity or register false personal information shall be liable for any outcomes of or damages incurred as a result of such acts. Example: Violators may be unable to receive rewards and freebies from events or contests hosted by the Company, and any contest wins may be canceled. 4.3 A tester must use their own personal information to generate their account and may not use false personal information or another person’s personal information. Accounts generated in violation of this stipulation may not claim, at any time, rights against the Company. A user may not be able to receive appropriate assistance from the Company regarding problems arising as a result of their own negligence or misconduct. Example:A user’s rights over any account information (characters, items, etc.) registered under personal information which is not their own shall not be acknowledged, and the user shall not be eligible to receive assistance from the Company. 4.4 Customers shall apply their best effort to ensure that their Steam and GG ID, password and other game ID information is not exposed to other customers. A customer shall be responsible for any outcomes from or damages incurred as a result of their own negligence. 4.5 A customer who has registered or used a GG ID shall be responsible for any damages incurred through sharing, transferring, or cash or in-kind transactions using said ID. The Company shall not be liable for damages incurred as a result. 4.6 If a problem that a user cannot handle directly occurs during the test, then the user may file a 1:1 inquiry with the Steam Customer Center and the GG website (https://geegee.net) to discuss the problem and receive guidance on methods for resolution. 4.7 An online game is a community made up of individuals of varying characteristics in terms of gender, age, and region. Testers shall not engage in acts that offend other persons or go against social morals and decency, or that are based on intentions other than the test itself. 4.8 A tester may not engage in the following acts, and upon discovery of engaging in such acts, a tester may be disqualified from tester status or may be subject to sanctions such as restrictions on use of in-game content or use of their GG ID: - Violate public morals and decency, or otherwise harm public order - Defame or violate the rights of other persons - Commit slander, blackmail or human rights violations against other users - Engage in for-profit activity in the game and on the website, such as advertising another company’s products - Use lewd sexual expressions, curses, obscenities, anti-social expressions, or other generally repugnant language - Sell test accounts and in-game items or characters offline - Fail to report errors in the program and intentionally abuse or share them with other testers - Distribute potentially copyright-infringing content in the game or on the website without permission from the copyright holder - Modify the test client program without approval from the Company, hack the test server, or arbitrarily modify part of the website - Commit other acts known to both the Company and all users as being abnormal in light of generally accepted social norms Testers are asked to be reminded of the above to ensure sound gameplay.

5. Reporting/Sanctions

5.1 Any testers witnessing acts falling under 4.8 during the duration of the test may report such acts through the 1:1 Inquiry menu on the GG website (https://geege.net). Submitting evidence to accompany a report will allow for a prompter response. 5.2 The reported tester will be monitored by the operating team based on the report. Depending on the severity of the violation, the sanctions below may be applied. Even if a user is not immediately sanctioned, reports filed against each user will be aggregated, and the user may be subject to later action. [Violations and Applicable Sanctions] Users discovered to have engaged in the following acts will be restricted from access for the duration of the test, and will be disqualified from tester status: (*An ID disqualified from tester status may be barred from participating in additional tests in the future.) - Rude and unpleasant behavior and acts interfering with other testers’ gameplay - Interfering with test operation and events - Impersonating the Game Master and disseminating false information - Cash transactions and commercial advertising 5.3 Users who engage in acts that destroy a fair and normal gaming environment, such as using bugs, using and disseminating illegal programs, or hacking the server, shall be barred indefinitely from using GG services. Users who discover in-game bugs or system issues are asked to report them through the 1:1 Inquiry menu in the Customer Center on the GG website (https://geegee.net). Users who fail to report such bugs or issues, and instead abuse or share the same with others users may be “disqualified from tester status” in accordance with the service policy. [Violations and Applicable Sanctions] Users engaging in the below acts shall be barred from use of GG services indefinitely. Independent restrictions will be applied on the violating user’s GG ID, hardware and graphics card, and these shall be barred indefinitely from using GG services and all GG-serviced games. - Leaking, or attempting to leak, another person’s personal information - Misusing and abusing the system (bugs) ① Abusing bugs in the game to obstruct fair gameplay ② Using the game drive system to obstruct fair gameplay - Unauthorized acts and use of unauthorized programs ① Unauthorized acts and use of unauthorized programs in the game ② Creating keyboard/mouse macros and using unauthorized programs ③ Reverse engineering (reverse analysis) and use of programs to do the same - Engaging in illegal acts, and using or distributing illegal programs ① Bypassing or attempting to bypass security programs ② Modulating or attempting to modulate the client ③ Hacking or attempting to hack the server ④ Developing, distributing, or selling abusable programs using unauthorized programs 5.4 If a user is suspected of engaging in illegal acts or using unauthorized programs, then the user’s ID may be temporarily restricted from using the game. 5.5 If an act in violation of the Operational Policy causes substantial loss to the Company, then legal action may be taken against the violating party or related persons. 5.6 If a tester who has been subjected to sanction wishes to challenge the action, a “Challenge” may be filed through the 1:1 Inquiry menu in the Customer Center on the GG website (https://geegee.net). If a “Challenge” is accepted, the level of sanction may be adjusted, or the sanction may be removed completely. 5.7 If a report is found to be false, then the reporter may be subject to warning and penalties as a “false reporter.”

6. Name Policy

6.1 A user name is a key means of representing a user’s other self in an online game. Users may freely select from a variety of names that represent their being and significance. Whereas unique names that set you apart from others are great, please be considerate when choosing names so that they are not misunderstood or offensive to others. If your name falls under any of the following, then you may be disqualified from tester status as per the Operational Policy. - Names that impersonate the Company or Game Master, or which are determined to intend to do so - Names that may offend others, including cases where a character name is suggestive or lewd or contains curse words - Names from which intent to sell items, characters, or cyber money for real-world cash or intent to engage in transactions with other games is evident - Names that disparage specific religions, regions, races, companies, genders, disabilities, etc. - Names that are advertisements - Other names that are unacceptable according to generally accepted social norms 6.2 The name policy applies to all content that can be composed firsthand by a tester.

7. Restoration

7.1 Gameplay data used for test purposes may be reset during the test, or upon termination of the test. Accordingly, even if there are changes to gameplay data, such as character anomalies or loss of items due to system failures or bugs occurring during the test, no recovery or compensation will be provided for such changes. 7.2 Throughout the duration of the test, recovery will not be provided for losses suffered due to tester negligence. 7.3 Loss of items, points, or otherwise due to an unstable internet connection on a customer’s computer are not eligible for assistance from the Company.

8. Website (Postings) Operation Policy

8.1 The GG website (https://geegee.net) has been created for sharing various helpful information relating to the test and to provide a space for sound exchanges among users. 8.2 To maintain a sound message board culture, postings and comments corresponding to the categories below may be deleted without prior notice. Furthermore, users posting violating posts or comments may be restricted from making posts or comments for a predetermined period, or may be disqualified from tester status. [Violations and Applicable Restrictions] Users discovered to have engaged in the following acts will be restricted from access for the duration of the test, and will be disqualified from tester status: (*An ID disqualified from tester status may be barred from participating in additional tests in the future.) - Posts unrelated to the intended use of each message board - Posts that may offend or defame other persons - Flooding, i.e., consecutively posting the same post three or more times - Posts intended for individual property gain - Posts that obstruct game operation, such as posts that slander the Company or Game Master without due cause - Posts that disseminate false or incorrect information - All posts relating to abusing (game fixing) - Posts relating to sale or transfer of IDs or items, etc. - Posts that include obscene images and/or videos - Posts that impersonate the Game Master, Company, or an employee of a related company - Posts the purpose of which are an illegal act such as hacking or fraud

9. Human Rights Protection Policy for Customer Service Representatives

9.1 Acts that violate the human rights of customer service representatives and obstruct the affairs of the Company are as follows: - Submitting 1:1 inquiries that include swear words or expressions which threaten, injure, or sexually harass customer service representatives - Submitting 1:1 inquiries that only include obscenities and threatening, injuring, or sexually harassing expressions which are unrelated to the game - Obstructing performance of 1:1 Inquiry processing affairs by consistently posting inquiries that only include obscenities and threatening, injuring, or sexually harassing expressions - Other acts obstructing performance of 1:1 Inquiry processing affairs through language that may cause serious mental trauma to customer service representatives 9.2 The restrictions below may apply to cases in which a 1:1 inquiry, etc. is determined to violate the human rights of customer service representatives. [Violations and Applicable Restrictions] If a user engages in any of the following acts, then the user will be issued an initial warning and handling of the 1:1 inquiry will be suspended. For repeat offenses, that user will be restricted from access throughout the test period and will be disqualified from test participation. (*An ID disqualified from tester status may be barred from participating in additional tests in the future.) - Acts violating the human rights of customer service representatives ※ Handling of an offending user’s inquiries will be resumed if the user submits a 1:1 inquiry, telephone inquiry, or in-person inquiry that does not include violations of the Operational Policy. ※ In cases where, as in the following examples, it is determined that a serious violation of customer service representative human rights has occurred, the offending user may be restricted from using the game without prior warning. ① Profanities, insults, or abusive language regarding the appearance or certain body parts of a customer service representative ② Soliciting a private encounter with a customer service representative, or telling obscene jokes ③ Sexual expressions, profanities, and abusive language targeting or based on a family member of a customer service representative ④ Showing photographs or images that may sexually offend a customer service representative ⑤ Any other speech or behavior which a customer service representative may find sexually offensive or aversive ※ If profanities, sexual harassment, or human rights violations are discovered across a plurality of devices accessed through the same IP address or device data, then these violations will be considered as being committed by the same person and may be subject to action. <Addendum> This Operational Policy shall enter into effect as of December 3, 2021.

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